Contact Us

Yes. An intake interview is conducted with both parents, and an intake interview is required before services begin.

Submitting a request does not guarantee services, and all cases are reviewed to determine suitability.

1. Parents call or submit a request form
2. Intake interview is conducted with both parents
3. Monitor determines if services are appropriate
4. If approved, services begin per court order

Parents, attorneys, and referring agencies may contact us by phone or submit a request through this website.

Parents do not have contact unless specifically ordered by the court.

Court compliant supervised virtual visits conducted through secure video conferencing. The monitor is present throughout the visit to ensure appropriate, child focused interaction.

Each case begins with an intake interview to review court orders, explain expectations, and determine whether services are an appropriate fit before visits or exchanges begin.

Scheduling follows the court order, minute order or stipulation, including the hours, frequency and duration of visits. Your first visit date and time are set when the Agreement for Services is signed.

All fees are paid in cash at the time services are rendered. Payment for each visit is made at the start of the scheduled visit, and a receipt is provided.

Which parent pays, and at what percentage, is set in the Agreement for Services, following the court order. For example, both parents may each be responsible for 50% of each hour of visitation. Each parent pays for their own intake interview, and other expenses related to the actual visiting time are paid by the visiting parent.

Please contact us for pricing. Text or call (415) 652-9511, or email intake@childvisitsupport.com, and we'll go over fees with you.

Any cancellation or emergency, by either party, must be communicated to the monitor at least 24 hours in advance. Please confirm cancellations by phone, then by text. With more than 24 hours' notice there is no cancellation fee. Within 24 hours, a cancellation fee applies and must be paid at the next scheduled visit or before a new visit occurs.

Parents must arrive at and depart from the specified location precisely at the prearranged times. A late fee applies to late arrivals or pick-ups after a 5-minute grace period. If a parent doesn't arrive after a 20-minute wait and hasn't called to update the monitor, the visit is canceled and the fee must be paid before a new visit occurs. Repeated lateness will result in services being terminated.

In-person visits and exchanges take place in San Francisco, at a location specified in the Agreement for Services. Visits may include activities at local venues; any parking or entrance fees are paid by the visiting parent. Virtual visitations take place through secure video conferencing.

There will be no home visits allowed unless agreed upon by all parties on at-risk cases. Home visits will be screened for safety and security purposes.

No. Parents agree not to record any monitored sessions or conversations with the monitor, and not to record the visit itself, whether audio or video.

Gifts are allowed if the court order does not restrict gift-giving and the gifts are age appropriate. The custodial parent has first right of refusal on any gift that may interfere with household rules, such as TVs, furniture, pets, or devices including cell phones. For safety and security, gifts must be presented in gift bags with tissue paper, and cards must be unsealed.

Guests are allowed at visits only if they are named in the court order.

Visits follow California Rules of Court 5.20, the court's orders, and the Agreement for Services, which both parents review and sign during intake. For example, the court case and possible future outcomes are not discussed, no derogatory comments are allowed about the other parent or their family, and all contact between the child and the visiting parent stays within the monitor's sight and hearing.

The monitor may end or suspend a visit at their sole discretion. Examples include when the child is acutely distressed, when the rules of supervised visitation aren't being followed, when there are safety concerns or a risk of harm to the child, when fees are unpaid, or when there is a threat of violence or abuse to anyone.

Yes. Reports include facts, observations, and direct statements, not opinions or recommendations regarding future visitation. The original report is sent to the court if so ordered, or to the requesting party or attorney, with copies to all parties, their attorneys, and the attorney for the child.

Communications between parties and providers of supervised visitation are not protected by any privilege of confidentiality. The monitor keeps identifying information, such as addresses, places of work, phone numbers and emails, confidential and out of reports, except when reporting child abuse or in the event of child abduction. Information may be shared when ordered by the court or subpoenaed; when required by a court mediator, investigator or evaluator; by CPS or DCFS; or by law enforcement.